Courier Management Software: 12 Features Every Courier Company Should Look For

Courier and logistics businesses run on speed and accuracy. Every consignment passes through booking, pickup, manifest, hub, delivery and billing, and each step creates data. Without the right software, that data lives in registers and spreadsheets, and customers keep calling to ask “Where is my parcel?”

Here is a checklist of features to look for, based on our experience building software used daily by courier companies across India.

Booking and operations

1. Fast consignment booking with automatic AWB numbers

Saved customers, pin code lookup and automatic rate calculation make booking a matter of seconds.

2. Flexible rate cards

Zone-wise, weight-slab and customer-specific rates, with fuel surcharge and special charges handled automatically.

3. Pickup management

Record pickup requests, assign them to field staff and confirm completion.

4. Manifests and hub operations

Outbound and inbound manifests, bagging and hub-to-hub transfers with scan-based updates.

5. Delivery runsheets (DRS)

Assign deliveries to staff, then record delivered, undelivered and RTO status with reasons.

6. Proof of delivery

Receiver name, signature and photos captured on a mobile phone.

Customers and tracking

7. Online tracking for your customers

A tracking page on your website where customers enter the AWB number. This alone cuts down status calls dramatically.

8. Customer and corporate account logins

Let corporate customers book shipments, download reports and view invoices themselves.

9. SMS and WhatsApp notifications

Automatic updates at booking, dispatch and delivery.

Billing and control

10. GST billing and accounts

Invoices, credit notes, receipts, outstanding reports and GST-ready summaries.

11. Franchise and branch management

Separate logins, commission rules and settlement statements for each franchise or branch.

12. International shipments

Handle international consignments, vendor partners and documentation in the same system as domestic operations.

Questions to ask before you buy

• Is it cloud-based so every branch can use it from anywhere?
• Can it be configured with my company name, AWB format and rate structure?
• Who hosts it, and how are backups handled?
• Can you migrate my existing customer and rate data?
• What support and training are included?
• Can new features be added for my specific workflow?

Ready-made or custom?

A proven product configured for your business gets you running quickly at lower cost. The best option is software that is ready to use but still customisable, so you are not forced to change how your operations work.

Our courier management software covers all 12 features above and is already used by 6+ courier companies across India, including domestic and international operations. We also build courier websites with tracking pages, like those for our logistics clients.